Shipping policy

Shipping Policy

Last updated: July 2026

Order Processing & Monthly Ship-Out Schedule

Twinned Tales boxes ship on a monthly schedule. Orders placed before the monthly cut-off date are included in that month's shipment; orders placed after the cut-off may not make it in time for the first of the month. Please allow 1–3 business days for orders on previous months boxes and individual item processing before your box is dispatched.

Cut-off date: 20th of each month for next months book box

Once your order is placed, you'll receive a confirmation email. A shipping notification with tracking information will follow when your box leaves our hands.

Carrier & Transit Times

We ship via Canada Post. Estimated transit times after dispatch:

  • Canada: 2–10 business days depending on your province

Transit times are estimates and may be affected by Canada Post volumes, weather, or customs processing.

Shipping Regions

We currently ship within Canada. International shipping may be available — please contact us before ordering to confirm.

Order Tracking

Once your box ships, you'll receive an email with your Canada Post tracking number. You can track your shipment at canadapost.ca. Please allow 24–48 hours for tracking to update after your shipping notification is sent.

Lost or Delayed Packages

If your tracking shows no movement for more than 10 business days (Canada) after the ship date, please reach out to us at admin@twinnedtales.com. We'll investigate with Canada Post and work with you on a resolution.

Please note: we are not responsible for delays caused by Canada Post, customs processing, or incorrect addresses provided at checkout. Ensure your shipping address is accurate before completing your order.

Questions?

Contact us at admin@twinnedtales.com — we're happy to help.